The mediating roles of pro-commitment to learning and adaptability to technological change: professional experience portfolio toward employee performance
Abstract
To overcome the problem of declining performance, organizations need a variety of professional experience portfolio and strong pro-commitment to learning in addition to the need for employees to adapt to various changes, especially technological changes. Adopting the role of organizational learning theory and human capital, this study aims to analyse the pro-commitment to learning and adaptability to change whether it is able to mediate the influence of the professional experience portfolio on employee performance. The sample of this research consists of the managers and supervisors at PT POS Region VI in Indonesia. Using stratified random sampling, this research sample involves 223 participants. Research data were analysed using Equation Model (SEM). The results show that there are positive and significant influences of all of the variables studied, except for the direct effect of the professional experience portfolio on employee performance. Thus, the role of pro-commitment to learning mediation and adaptability to technological change are fully mediating variables on the effect of professional experience portfolio toward employee performance. It takes an appropriate linear and crossfield experience for managers and supervisors to increase innovative new opportunities through strength of commitment to learning and readiness in encountering technological changes so that companies can survive amidst sharp competition.
Keyword : experience, pro-commitment to learning, adaptability, performance
How to Cite
Wulandari, F., Dwiatmadja, C., & Imronudin. (2020). The mediating roles of pro-commitment to learning and adaptability to technological change: professional experience portfolio toward employee performance. Business: Theory and Practice, 21(2), 859-868. https://doi.org/10.3846/btp.2020.12657
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Fu, X., Kang, J., & Wiitala, J. J. H. J. (2020). Investigating the consequences of theme park experience through the lenses of self-congruity and flow. International Journal of Contemporary Hospitality Management, 32(3), 1181–1199. https://doi.org/10.1108/IJCHM-06-2019-0522
Glaub, M. E., Frese, M., Fischer, S., & Hoppe, M. (2014). Increasing personal initiative in small business managers or owners leads to entrepreneurial success: A theory-based controlled randomized field intervention for evidence-based management. Academy of Management Learning & Education, 13(3), 354–379. https://doi.org/10.5465/amle.2013.0234
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Hooper, D., Coughlan, J., & Mullen, M. (2008). Structural Equation Modelling: guidelines for determining model fit. Electronic Journal of Business Research Methods, 6(1), 53–60.
Jabbouri, N. I., Sirona, R., Zahari, I., & Khalida, M. (2016). Impact of information technology infrastructure on innovation performance: an empirical study on private Universities in Iraq. Procedia Economics and Finance, 39, 861–869. https://doi.org/10.1016/S2212-5671(16)30250-7
Keyes, L. M., & Benavides, A. D. (2018). Chaos theory, uncertainty, and organizational learning: what the Ebola incident in Dallas teaches us about organizations. International Journal of Organization Theory & Behavior, 21(4), 226–241. https://doi.org/10.1108/DLO-08-2019-0177
Khojamli, M., Habibi, M., Hossein, M., & Kazemiyan, M. (2014). The relationship between work experience, motivation, training and stress with labor productivity. Kuwait Chapter of the Arabian Journal of Business and Management Review, 3(11a), 31–35. https://doi.org/10.12816/0018778
Kumar, M., Chengappa, S., & Pandya, S. (2013). Capability development: enhancing employee potential through strategic competency building and people development. International Journal of Management and Social Sciences Research, 2(2), 27–32.
Lee, H., Choi, H., Lee, J., Min, J., & Lee, H. (2016). Impact of IT investment on firm performance based on technology IT architecture. Procedia Computer Science, 91, 652–661. https://doi.org/10.1016/j.procs.2016.07.164
Mahony, D. M., Klimchak, M., Morrell, D. L., Hill, R., & Carolina, S. (2012). The portability of career-long work experience propensity to trust as a substitute for valuable work experience. Career Development International, 17(7), 606–625. https://doi.org/10.1108/13620431211283779
Mandal, S. (2017). An empirical competence-capability model of supply chain resilience. International Journal of Disaster Resilience in the Built Environment, 8(2), 190–208. https://doi.org/10.1108/IJDRBE-02-2015-0003
Maurer, T. J., & Weiss, E. M. (2010). Continuous learning skill demands: associations with managerial job content, age, and experience. Journal of Business and Psychology, 25, 1–13. https://doi.org/10.1007/s10869-009-9126-0
Mishchuk, H., Bilan, Y., & Pavlushenko, L. (2016). Knowledge management systems: issues in enterprise human capital management implementation in transition economy. Polish Journal of Management Studies, 14(1), 163–173. https://doi.org/10.17512/pjms.2016.14.1.15
Morland, C., & Pettersen, I. J. (2018). Translating technological change-new technology and practices in a hospital. International Journal of Productivity and Performance, 67(6), 1000–1015. https://doi.org/10.1108/IJPPM-08-2016-0157
Muafi, Suwitho, Purwohandoko, & Salsabil, I. (2018). Human capital in Islamic Bank and its effect on the improvement of healthy organization and employee performance. International Journal for Quality Research, 11(4), 849–868.
Murphy, C., Cross, C., Mcguire, D., Murphy, C., Cross, C., & Mcguire, D. (2006). The motivation of nurses to participate in continuing professional education in Ireland. Journal of European Industrial Training, 30(5), 365–384. https://doi.org/10.1108/03090590610677926
Nguyen, N. P., Evangelista, F., & Kieu, T. A. (2019). The contingent roles of perceived budget fairness, budget goal commitment and vertical information sharing in driving work performance. Journal of Asian Business andEconomic Studies, 26(1), 98–116. https://doi.org/10.1108/JABES-06-2018-0026
Nguyen, T. T. N., & Luu, T. M. N. (2019). Linking transformational leadership and organizational performance: an empirical investigation of manufacturing firms in Vietnam. Economics and Sociology, 12(2), 170–191. https://doi.org/10.14254/2071-789X.2019/12-2/10
Omar, S., & Noordin, F. (2016). Moderator influences on individualism-collectivism and career adaptability among ICT professionals in Malaysia. Procedia Economics and Finance, 37, 529–537. https://doi.org/10.1016/S2212-5671(16)30161-7
Park, K., & Koh, J. (2017). Exploring the relationship between perceived pace of technology change and adoption resistance to convergence products. Computers in Human Behavior, 69, 142–150. https://doi.org/10.1016/j.chb.2016.12.017
Poon, J., & Brownlow, M. (2014). Competency expectations for property professionals in Australia. Journal of Property Investment & Finance, 32(3), 256–281. https://doi.org/10.1108/JPIF-12-2013-0068
Pousa, C., Mathieu, A., & Trepanier, C. (2017). Managing frontline employee performance through coaching: does selling experience matter? International Journal of Bank Marketing, 35(2), 220–240. https://doi.org/10.1108/IJBM-01-2016-0005
Pudjiarti, E. S., & Hutomo, P. T. P. (2020). Innovative work behaviour: an integrative investigation of person-job fit, personorganization fit, and person-group fit. Business: Theory and Practice, 21(1), 39–47. https://doi.org/10.3846/btp.2020.9487
Razak, A. R. A., Othman, A. A., & Sundram, V. P. K. (2015). The relationships of human success factor, information technology, and procurement process coordination on operational performance in building construction industry – a proposed conceptual framework. Procedia Economics and Finance, 31, 354–360. https://doi.org/10.1016/S2212-5671(15)01209-5
Rong, S., Hou, S., & Cheng, C. W. (2012). Outside director experience, compensation, and performance. Managerial Finance, 38(10), 914–936. https://doi.org/10.1108/03074351211255146
Saadat, V., & Saadat, Z. (2016). Organizational learning as a key role of organizational success. Procedia – Social and Behavioral Sciences, 230, 219–225. https://doi.org/10.1016/j.sbspro.2016.09.028
Sahi, G. K., Gupta, M. C., Cheng, T. C. E., & Lonial, S. C. (2019). Relating entrepreneurial orientation with operational responsiveness: Roles of competitive intensity and technological turbulence. International Journal of Operations & Production Management, 39(5), 739–766. https://doi.org/10.1108/IJOPM-07-2018-0411
Samagaio, A., & Rodrigues, R. (2016). Human capital and performance in young audit firms. Journal of Business Research, 69(11), 5354–5359. https://doi.org/10.1016/j.jbusres.2016.04.137
Samnani, A., Singh, P., & Ezzedeen, S. (2013). Workplace bullying and employee performance: an attributional model. Organizational Psychology Review, 3(4), 337–359. https://doi.org/10.1177/2041386613475370
Sony, M., & Mekoth, N. (2016). The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance. Journal of Retailing and Consumer Services, 30, 20–32. https://doi.org/10.1016/j.jretconser.2015.12.003
Sraha, G., Sharma, R. R., Crick, D., & Crick, J. M. (2020). International experience, commitment, distribution adaptation and performance: a study of Ghanaian firms in B2B export markets. Journal of Business & Industrial Marketing, 35(11). https://doi.org/10.1108/JBIM-05-2019-0197
Stacho, Z., Stachova, K., & Raišienė, A. G. (2019). Change in approach to employee development in organizations on a regional scale. Journal of International Studies, 12(2), 299–308. https://doi.org/10.14254/2071-8330.2019/12-2/19
Stensaker, I. G., & Meyer, C. B. (2012). Change experience and employee reactions: developing capabilities for change. Personnel Review, 41(1), 106–124. https://doi.org/10.1108/00483481211189974
Tajeddini, K. (2016). Analyzing the influence of learning orientation and innovativeness on performance of public organizations: the case of Iran. Journal of Management Development, 35(2), 134–153. https://doi.org/10.1108/JMD-03-2015-0033
Tien, H. L. S., Wang, Y. C., Chu, H. C., & Huang, T. L. (2012). Career adapt-abilities scale-Taiwan form: psychometric properties and construct validity. Journal of Vocational Behavior, 80(3), 744–747. https://doi.org/10.1016/j.jvb.2012.01.010
Tippins, M. J., & Sohi, R. S. (2003). IT competency and firm performance: is organizational learning a missing link? Strategic Management Journal, 24(8), 745–761. https://doi.org/10.1002/smj.337
Woo, H. (2018). New CEOs’ previous experience and acquisition performance. International Journal of Organizational Analysis, 27(3). https://doi.org/10.1108/IJOA-03-2018-1389
Zappa, P., & Robins, G. (2015). Organizational learning across multi-level networks. Social Networks, 44, 295–306. https://doi.org/10.1016/j.socnet.2015.03.003
Argyris, C., & Schon, D. (1978). Organizational learning: A theory of action approach. Addision Wesley.
Bazin, Y., & Aubert-Tarby, C. (2013). Dressing professional, an esthetic experience of professions. Society and Business Review, 8(3), 251–268. https://doi.org/10.1108/SBR-04-2013-0031
Bharadwaj, A. S. (2000). A resource-based perspective on information technology capability and firm performance: an empirical investigation. MIS Quarterly, 24(1), 169–196. https://doi.org/10.2307/3250983
Bolatan, G. I. S., Gozlu, S., Alpkan, L., & Zaim, S. (2016). The impact of technology transfer performance on total quality management and quality performance. Procedia-Social and Behavioral Sciences, 235, 746–755. https://doi.org/10.1016/j.sbspro.2016.11.076
Borgia, C. R., Siegel, P. H., & Ortiz, D. (2014). A survival analysis of tax professionals’ performance and internship experience. Accounting Research Journal, 27(3), 266–285. https://doi.org/10.1108/ARJ-04-2013-0018
Brzeziński, S., & Bąk, A. (2015). Management of employees’ commitment in the process of organization transformation. Procedia Economics and Finance, 27(15), 109–115. https://doi.org/10.1016/S2212-5671(15)00979-X
Buil, I., Martinez, E., & Matute, J. (2019). Transformational leadership and employee performance: the role of identification, engagement and proactive personality. International Journal of Hospitality Management, 77, 64–75. https://doi.org/10.1016/j.ijhm.2018.06.014
Chang, P.-C., & Chen, S.-J. (2011). Crossing the level of employee’s performance: HPWS, affective commitment, human capital, and employee job performance in professional service organizations. The International Journal of Human Resource Management, 22(4), 883–901. https://doi.org/10.1080/09585192.2011.555130
Eshlaghy, A. T., Maatofi, A., & Branch, G. (2011). Learning orientation, innovation and performance: evidence from smallsized business firms in Iran. European Journal of Social Sciences, 19(1), 114–122.
Fu, X., Kang, J., & Wiitala, J. J. H. J. (2020). Investigating the consequences of theme park experience through the lenses of self-congruity and flow. International Journal of Contemporary Hospitality Management, 32(3), 1181–1199. https://doi.org/10.1108/IJCHM-06-2019-0522
Glaub, M. E., Frese, M., Fischer, S., & Hoppe, M. (2014). Increasing personal initiative in small business managers or owners leads to entrepreneurial success: A theory-based controlled randomized field intervention for evidence-based management. Academy of Management Learning & Education, 13(3), 354–379. https://doi.org/10.5465/amle.2013.0234
Gonzalez, R. V. D., & de Melo, T. M. (2018). The effects of organization context on knowledge exploration and exploitation. Journal of Business Research, 90, 215–225. https://doi.org/10.1016/j.jbusres.2018.05.025
Gulfi, A., Heeb, J.-L., Castelli Dransart, D. A., & Gutjahr, E. (2015). Professional reactions and changes in practice following patient suicide: what do we know about mental health professionals’ profiles? The Journal of Mental Health Training, Education and Practice, 10(4), 256–267. https://doi.org/10.1108/JMHTEP-11-2014-0034
Hair, J. F., Anderson, R. E., Babin, B. J., & Black, W. C. (2010). Multivariate data analysis: A global perspective (Vol. 7). Pearson Upper Saddle River, NJ.
He, J. (2014). Technology adoption in hospitals – the roles of system integration and technology support. In AMCIS 2014 Proceedings, 1–9.
Hooper, D., Coughlan, J., & Mullen, M. (2008). Structural Equation Modelling: guidelines for determining model fit. Electronic Journal of Business Research Methods, 6(1), 53–60.
Jabbouri, N. I., Sirona, R., Zahari, I., & Khalida, M. (2016). Impact of information technology infrastructure on innovation performance: an empirical study on private Universities in Iraq. Procedia Economics and Finance, 39, 861–869. https://doi.org/10.1016/S2212-5671(16)30250-7
Keyes, L. M., & Benavides, A. D. (2018). Chaos theory, uncertainty, and organizational learning: what the Ebola incident in Dallas teaches us about organizations. International Journal of Organization Theory & Behavior, 21(4), 226–241. https://doi.org/10.1108/DLO-08-2019-0177
Khojamli, M., Habibi, M., Hossein, M., & Kazemiyan, M. (2014). The relationship between work experience, motivation, training and stress with labor productivity. Kuwait Chapter of the Arabian Journal of Business and Management Review, 3(11a), 31–35. https://doi.org/10.12816/0018778
Kumar, M., Chengappa, S., & Pandya, S. (2013). Capability development: enhancing employee potential through strategic competency building and people development. International Journal of Management and Social Sciences Research, 2(2), 27–32.
Lee, H., Choi, H., Lee, J., Min, J., & Lee, H. (2016). Impact of IT investment on firm performance based on technology IT architecture. Procedia Computer Science, 91, 652–661. https://doi.org/10.1016/j.procs.2016.07.164
Mahony, D. M., Klimchak, M., Morrell, D. L., Hill, R., & Carolina, S. (2012). The portability of career-long work experience propensity to trust as a substitute for valuable work experience. Career Development International, 17(7), 606–625. https://doi.org/10.1108/13620431211283779
Mandal, S. (2017). An empirical competence-capability model of supply chain resilience. International Journal of Disaster Resilience in the Built Environment, 8(2), 190–208. https://doi.org/10.1108/IJDRBE-02-2015-0003
Maurer, T. J., & Weiss, E. M. (2010). Continuous learning skill demands: associations with managerial job content, age, and experience. Journal of Business and Psychology, 25, 1–13. https://doi.org/10.1007/s10869-009-9126-0
Mishchuk, H., Bilan, Y., & Pavlushenko, L. (2016). Knowledge management systems: issues in enterprise human capital management implementation in transition economy. Polish Journal of Management Studies, 14(1), 163–173. https://doi.org/10.17512/pjms.2016.14.1.15
Morland, C., & Pettersen, I. J. (2018). Translating technological change-new technology and practices in a hospital. International Journal of Productivity and Performance, 67(6), 1000–1015. https://doi.org/10.1108/IJPPM-08-2016-0157
Muafi, Suwitho, Purwohandoko, & Salsabil, I. (2018). Human capital in Islamic Bank and its effect on the improvement of healthy organization and employee performance. International Journal for Quality Research, 11(4), 849–868.
Murphy, C., Cross, C., Mcguire, D., Murphy, C., Cross, C., & Mcguire, D. (2006). The motivation of nurses to participate in continuing professional education in Ireland. Journal of European Industrial Training, 30(5), 365–384. https://doi.org/10.1108/03090590610677926
Nguyen, N. P., Evangelista, F., & Kieu, T. A. (2019). The contingent roles of perceived budget fairness, budget goal commitment and vertical information sharing in driving work performance. Journal of Asian Business andEconomic Studies, 26(1), 98–116. https://doi.org/10.1108/JABES-06-2018-0026
Nguyen, T. T. N., & Luu, T. M. N. (2019). Linking transformational leadership and organizational performance: an empirical investigation of manufacturing firms in Vietnam. Economics and Sociology, 12(2), 170–191. https://doi.org/10.14254/2071-789X.2019/12-2/10
Omar, S., & Noordin, F. (2016). Moderator influences on individualism-collectivism and career adaptability among ICT professionals in Malaysia. Procedia Economics and Finance, 37, 529–537. https://doi.org/10.1016/S2212-5671(16)30161-7
Park, K., & Koh, J. (2017). Exploring the relationship between perceived pace of technology change and adoption resistance to convergence products. Computers in Human Behavior, 69, 142–150. https://doi.org/10.1016/j.chb.2016.12.017
Poon, J., & Brownlow, M. (2014). Competency expectations for property professionals in Australia. Journal of Property Investment & Finance, 32(3), 256–281. https://doi.org/10.1108/JPIF-12-2013-0068
Pousa, C., Mathieu, A., & Trepanier, C. (2017). Managing frontline employee performance through coaching: does selling experience matter? International Journal of Bank Marketing, 35(2), 220–240. https://doi.org/10.1108/IJBM-01-2016-0005
Pudjiarti, E. S., & Hutomo, P. T. P. (2020). Innovative work behaviour: an integrative investigation of person-job fit, personorganization fit, and person-group fit. Business: Theory and Practice, 21(1), 39–47. https://doi.org/10.3846/btp.2020.9487
Razak, A. R. A., Othman, A. A., & Sundram, V. P. K. (2015). The relationships of human success factor, information technology, and procurement process coordination on operational performance in building construction industry – a proposed conceptual framework. Procedia Economics and Finance, 31, 354–360. https://doi.org/10.1016/S2212-5671(15)01209-5
Rong, S., Hou, S., & Cheng, C. W. (2012). Outside director experience, compensation, and performance. Managerial Finance, 38(10), 914–936. https://doi.org/10.1108/03074351211255146
Saadat, V., & Saadat, Z. (2016). Organizational learning as a key role of organizational success. Procedia – Social and Behavioral Sciences, 230, 219–225. https://doi.org/10.1016/j.sbspro.2016.09.028
Sahi, G. K., Gupta, M. C., Cheng, T. C. E., & Lonial, S. C. (2019). Relating entrepreneurial orientation with operational responsiveness: Roles of competitive intensity and technological turbulence. International Journal of Operations & Production Management, 39(5), 739–766. https://doi.org/10.1108/IJOPM-07-2018-0411
Samagaio, A., & Rodrigues, R. (2016). Human capital and performance in young audit firms. Journal of Business Research, 69(11), 5354–5359. https://doi.org/10.1016/j.jbusres.2016.04.137
Samnani, A., Singh, P., & Ezzedeen, S. (2013). Workplace bullying and employee performance: an attributional model. Organizational Psychology Review, 3(4), 337–359. https://doi.org/10.1177/2041386613475370
Sony, M., & Mekoth, N. (2016). The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance. Journal of Retailing and Consumer Services, 30, 20–32. https://doi.org/10.1016/j.jretconser.2015.12.003
Sraha, G., Sharma, R. R., Crick, D., & Crick, J. M. (2020). International experience, commitment, distribution adaptation and performance: a study of Ghanaian firms in B2B export markets. Journal of Business & Industrial Marketing, 35(11). https://doi.org/10.1108/JBIM-05-2019-0197
Stacho, Z., Stachova, K., & Raišienė, A. G. (2019). Change in approach to employee development in organizations on a regional scale. Journal of International Studies, 12(2), 299–308. https://doi.org/10.14254/2071-8330.2019/12-2/19
Stensaker, I. G., & Meyer, C. B. (2012). Change experience and employee reactions: developing capabilities for change. Personnel Review, 41(1), 106–124. https://doi.org/10.1108/00483481211189974
Tajeddini, K. (2016). Analyzing the influence of learning orientation and innovativeness on performance of public organizations: the case of Iran. Journal of Management Development, 35(2), 134–153. https://doi.org/10.1108/JMD-03-2015-0033
Tien, H. L. S., Wang, Y. C., Chu, H. C., & Huang, T. L. (2012). Career adapt-abilities scale-Taiwan form: psychometric properties and construct validity. Journal of Vocational Behavior, 80(3), 744–747. https://doi.org/10.1016/j.jvb.2012.01.010
Tippins, M. J., & Sohi, R. S. (2003). IT competency and firm performance: is organizational learning a missing link? Strategic Management Journal, 24(8), 745–761. https://doi.org/10.1002/smj.337
Woo, H. (2018). New CEOs’ previous experience and acquisition performance. International Journal of Organizational Analysis, 27(3). https://doi.org/10.1108/IJOA-03-2018-1389
Zappa, P., & Robins, G. (2015). Organizational learning across multi-level networks. Social Networks, 44, 295–306. https://doi.org/10.1016/j.socnet.2015.03.003