Rahmani, Shinta, Rizal E. Halim, Gita Gayatri, and Asnan Furinto. “The Role of Company Reputation in Mitigating Negative Word of Mouth”. Business: Theory and Practice 22, no. 1 (April 2, 2021): 109-120. Accessed December 2, 2024. https://jest.vgtu.lt/index.php/BTP/article/view/12983.