Quality credit evaluation in the internet company: a system based on the analytic hierarchy process
Abstract
Quality credit has attracted considerable interest in both academia and business world in recent years in China. This study aims to discuss the development of quality credit evaluation system, and then based on an Analytic Hierarchy Process (AHP) to construct an evaluation system for Internet companies. Firstly, the quality credit evaluation three-level pyramid model for Internet companies has been established, including the willingness of quality credit, the ability of quality credit, and the basis of quality credit. Secondly, priorities of the criteria and sub-criteria are assigned and identified by the AHP with 12 experts those who are representatives from Internet companies, research experts, and government staffs. Finally, several US Internet companies are evaluated by using this evaluation system, and practical suggestions are provided for the future based on data evaluation results. This paper finds that in the criteria of quality credit evaluation system, the most significant indicators are credit records and quality of product, while qualification rate of product supervise, operating legitimacy and quality accident are the most primary indicators in the sub-criteria level.
Keyword : quality credit, analytic hierarchy process, Internet company, evaluation system, quality credit willingness, quality credit ability, quality credit basis
How to Cite
Yang, J., Vargas, L. G., Jin, X., & Zhou, L. (2020). Quality credit evaluation in the internet company: a system based on the analytic hierarchy process. Journal of Business Economics and Management, 21(2), 344-372. https://doi.org/10.3846/jbem.2020.11409
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
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Zeliha, K. E., & Girginer, N. (2015). Evaluation of banks’ commercial credit applications using the analytic hierarchy process and Grey relational analysis: a comparison between public and private banks. South African Journal of Economic and Management Sciences, 18(3), 308−324. https://doi.org/10.4102/sajems.v18i3.744
Zhang, D., & Gao, Q. (2010). Evaluation of enterprise quality credit rating: taking Qingdao Household appliance industry as an example. Journal of Systems Management, 19(1), 83−88.
Zhou, L., Ye, R., Xian, K., & Wang, Y. (2012). Theory and practice of building a system of product quality and credibility. China Zhijian Publishing House, Beijing.
Zhou, X., & Tu, Z. (2018). Research on the construction path of product quality credit evaluation system. Quality Exploration, 15(4), 58−64.
Zhu, X., Wang, F., Liang, C., Li, J., & Sun, X. (2012). Quality credit evaluation based on topsis: evidence from air-conditioning market in China. Procedia Computer Science, 9, 1256−1262. https://doi.org/10.1016/j.procs.2012.04.137
Agus, A., & Sagir, R. M. (2001). The structural relationships between total quality management, competitive advantage and bottom line financial performance: An empirical study of Malaysian manufacturing companies. Total Quality Management, 12(7-8), 1018−1024. https://doi.org/10.1080/09544120100000029
Alonso, J., & Lamata, T. (2006). Consistency in the analytic hierarchy process: A new approach. International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems, 14(4), 445–459. https://doi.org/10.1142/S0218488506004114
Amar, K., & Zain, M. Z. (2002). Barriers to implementing TQM in Indonesian manufacturing organizations. The TQM Magazine, 14(6), 367−372. https://doi.org/10.1108/09544780210447474
Barrett, J. (2009). Corporate social responsibility and quality management revisited. The Journal for Quality and Participation, 31(4), 24−30.
Belton, V., & Gear, T. (1983). On a short-coming of Saaty’s method of analytic hierarchies. Omega, 11(3), 228−230. https://doi.org/10.1016/0305-0483(83)90047-6
Chaker, M. N., & Jabnoun, N. (2010). Barriers to service quality in Islamic banks in Qatar. International Journal of Commerce and Management, 20(4), 296−307. https://doi.org/10.1108/10569211011094622
Cheng, E. W. L., & Li, H. (2001). Analytic hierarchy process: an approach to determine measures for business performance. Measuring Business Excellence, 5, 30−36. https://doi.org/10.1108/EUM0000000005864
China Internet Network Information Center. (2019). http://www.cac.gov.cn/wxb_pdf/0228043.pdf
China National Institute of Standardization. (2009). General rules of grading enterprise quality credit (GB/T23791-2009). https://www.chinesestandard.net/PDF/English.aspx/GBT23791-2009
China’s Consumer Net. (2018). http://www.100ec.cn/detail--6501474.html
China’s e-commerce complaints and rights protection public services platform. (2018). http://www.100ec.cn/zt/2018yhts/
Ferreira, F., & Santos, S. (2016). Comparing trade-off adjustments in credit risk analysis of mortgage loans using AHP, Delphi and MACBETH. International Journal of Strategic Property Management, 20(1), 44−63. https://doi.org/10.3846/1648715X.2015.1105321
Ferreira, F., Santos, S., & Dias, V. (2014). An AHP-based approach to credit risk evaluation of mortgage loans. International Journal of Strategic Property Management, 18(1), 38−55. https://doi.org/10.3846/1648715X.2013.863812
General Administration of Quality Supervision, Inspection and Quarantine of the People’s Republic of China. (2006). Opinions on strengthening the supervision of corporate credit quality.
Guo, G. (2017). Strengthen the standardization system construction to improve operational efficiency and respond to market competition. China Survey and Design, 10, 74−77.
Ye, R., Tang, W., & Zhou, L. (2010). The connotation of quality credit economics based on quality contract. Productivity Research, 12.
Yu, J., Yao, J., & Chen, Y. (2019). Credit scoring with AHP and fuzzy comprehensive evaluation based on behavioural data from weibo platform. Tehnicki vjesnik-technical gazette, 26(2), 462−470. https://doi.org/10.17559/TV-20181217180231
Yurdakul, M., & Iç, Y. T. (2004). AHP approach in the credit evaluation of the manufacturing firms in Turkey. International Journal of Production Economics, 88(3), 269−289. https://doi.org/10.1016/S0925-5273(03)00189-0
Jabnoun, N., & Sedrani, K. (2005). TQM, Culture, and Performance in UAE Manufacturing Firms. Quality Management Journal, 12(4), 10–16. https://doi.org/10.1080/10686967.2005.11919267
Jiang, J. (2004). Analysis of enterprise quality credit. Aeronautic Standardization & Quality, 11, 8−11.
Li, D. (2017). Research on the impact of credit value on enterprise development. In 9th International Economics, Management and Education Technology Conference (pp. 300−304).
Liu, Y., & Yang, M. (2000). Let more national brand rise in the competition. Chinese & Foreign Corporation Culture, 23, 49−50.
Liu, L., Qian, H., Gao, Y.,, & Wang, D.. (2011). Hybrid strategy for product quality credit evaluation based on statistics and artificial neural network. Advanced Materials Research, 361−363, 1499−1505. https://doi.org/10.4028/www.scientific.net/AMR.361-363.1499
Luo, X., & Li, T. (2017). Study on the application of analytic hierarchy process in the evaluation standard of enterprise quality credit rating. China Quality and Standards Review, 6, 66−74.
Moreno-Jimenez, J. M., & Vargas, L. G. (1993). A probabilistic study of preference structures in the analytic hierarchy process with interval judgments. Mathematical and Computer Modelling, 17, 73−81. https://doi.org/10.1016/0895-7177(93)90176-Y
Saaty, T. L. (1977). A scaling method for priorities in hierarchical structures. Journal of Mathematical Psychology, 15, 234–281. https://doi.org/10.1016/0022-2496(77)90033-5
Saaty, T. L., & Vargas, L. G. (2007). Dispersion of group judgments. Mathematical and Computer Modelling, 46, 918−925. https://doi.org/10.1016/j.mcm.2007.03.004
Saaty, T. L., & Vargas, L. G. (2012). The possibility of group choice: pairwise comparions and merging functions. Social Choice Welfare, 38, 481−496. https://doi.org/10.1007/s00355-011-0541-6
Sheng, Y. (2008). On the construction of quality credit system in the whole process of supervision. China Quality and Technical Supervision, 6, 54−56.
Wang, P., & Mo, M. (2019). A summary of research on enterprise quality credit evaluation system. Guangxi Quality Supervision, 2, 31−32.
Xian, K., & Ye, R. (2008). Research of enterprise quality credit evaluation model and application based on product quality records. World Standardization & Quality Management, 1, 45−48.
Xiong, W., Fan, L., & Hu, Y. (2013). Research of enterprise quality credit evaluation index system: an empirical analysis based on 456 manufacturing industries in Zhejiang Province. East China Economic Management, 11, 1−5.
Xiong, X., & Liu, Y. (2009). Research on China’s enterprise quality credit evaluation system. Modern Economic Information, 17.
Zeliha, K. E., & Girginer, N. (2015). Evaluation of banks’ commercial credit applications using the analytic hierarchy process and Grey relational analysis: a comparison between public and private banks. South African Journal of Economic and Management Sciences, 18(3), 308−324. https://doi.org/10.4102/sajems.v18i3.744
Zhang, D., & Gao, Q. (2010). Evaluation of enterprise quality credit rating: taking Qingdao Household appliance industry as an example. Journal of Systems Management, 19(1), 83−88.
Zhou, L., Ye, R., Xian, K., & Wang, Y. (2012). Theory and practice of building a system of product quality and credibility. China Zhijian Publishing House, Beijing.
Zhou, X., & Tu, Z. (2018). Research on the construction path of product quality credit evaluation system. Quality Exploration, 15(4), 58−64.
Zhu, X., Wang, F., Liang, C., Li, J., & Sun, X. (2012). Quality credit evaluation based on topsis: evidence from air-conditioning market in China. Procedia Computer Science, 9, 1256−1262. https://doi.org/10.1016/j.procs.2012.04.137