Mardani, Abbas, Ahmad Jusoh, Edmundas Kazimieras Zavadskas, Zainab Khalifah, and Khalil Md Nor. “Application of Multiple-Criteria Decision-Making Techniques and Approaches to Evaluating of Service Quality: A Systematic Review of the Literature”. Journal of Business Economics and Management 16, no. 5 (October 26, 2015): 1034-1068. Accessed November 7, 2024. https://jest.vgtu.lt/index.php/JBEM/article/view/2606.