Rostamy, Ali Asghar Anvary. “Toward Understanding Conflicts Between Customers and employees’ Perceptions and Expectations: Evidence of Iranian Bank”. Journal of Business Economics and Management 10, no. 3 (September 30, 2009): 241-254. Accessed November 7, 2024. https://jest.vgtu.lt/index.php/JBEM/article/view/6236.